If you find a lower price elsewhere within 24 hours of booking, we will match the lower rate.
We will also give you an extra 25% discount compared to the price of the third-party channel (except for Fairmont, Raffles and Swissôtel, where you’ll receive a 10% discount.
Found a lower price elsewhere within 24 hours of booking via Accor?
MAKE AN ONLINE CLAIM
Submit a claims form to request a refund of the difference.
UPLOAD A SCREENSHOT
Take a screen grab that clearly displays the lower price and the price conditions, send it to us within 24 hours of your booking.
REQUEST A REFUND
We’ll check your claim and process your refund. Easy!