BEST PRICE GUARANTEE

OUR BEST PRICE GUARANTEE MEANS THAT YOU CAN BE SURE OF BOOKING AT THE BEST RATE.

If you find a lower price elsewhere within 24 hours of booking, we will match the lower rate.

We will also give you an extra 25% discount compared to the price of the third-party channel (except for Fairmont, Raffles and Swissôtel, where you’ll receive a 10% discount.

HOW DOES IT WORK?

STEP 1
COMPARE PRICES

Found a lower price elsewhere within 24 hours of booking via Accor?

STEP 2
MAKE AN ONLINE CLAIM

Submit a claims form to request a refund of the difference.

STEP 3
UPLOAD A SCREENSHOT

Take a screen grab that clearly displays the lower price and the price conditions, send it to us within 24 hours of your booking.

STEP 4
REQUEST A REFUND

We’ll check your claim and process your refund. Easy!

SEE CONDITIONS »

SUBMIT A CLAIM