Sofitel Noosa Pacific Resort - Luxury hotel - Frequently Asked Questions

Frequently Asked Questions


Is there anything I need to pre book due to their being limited capacity?

 

Breakfast Bookings– bookings are required and are limited to 45 minutes time frames. Our Guest Experience team are able to place a reservation, alternatively you can make a booking online here

Gym– prebookings are not required, however access will be limited to 10 guests at any time, access keys will be available from reception Bar– At this time we are not accepting table reservations for the Noosa Beach House Bar

Pool, please see our front office team for poolside seating options, please note there will be no swim up pool bar operating, however, we will be offering full food and beverage service poolside.

Noosa Beach House – Our Guest Experience team are able to place a reservation for you, alternatively, you can make a booking online here (5.30pm – late Thu / Fri / Sat.)

 

What elevated cleaning procedures have you adopted ?

Welcoming, safeguarding and taking care of others is at the heart of what we do and who we are. The health, safety and well-being of our guests & ambassadors partners remain our top priority as the world goes through this unprecedented crisis. We have increased our cleaning standards even further by launching the ALLSAFE. Cleanliness & Prevention program which represents some of the most stringent cleaning standards & operational protocols in the world of hospitality.

Our reinforced cleaning program means that disinfection of public areas will be more frequent, with a focus on high touch areas such as the front desk, elevators, door handles and bathrooms. Our cleaning products meet Australian Department of Health standards, and our staff are trained to effectively carry our out scheduled, regular sanitisation.

 Will you be checking peoples temperatures at the door like overseas?

No, our team are following strict pre-arrival screening procedures and advising guests to please stay home if they are feeling unwell.

 

What happens if there is a COVID case?

If there is a COVID-19 confirmed case, Queensland Health will advise the best course of action in managing the situation and contact tracing.

 

Is the pool & spa area open?

Pool, please see our front office team for poolside seating options, please note there will be no swim up pool bar operating, however, we will be offering full food and beverage service poolside.

 

Will the breakfast be buffet style or is it à la carte?

We are no longer able to offer buffet breakfast. However we we will be offering an A la carte menu from 6.30am to 10.30am in Noosa Beach House orIn-room dining option. bookings are required and are limited to 45 minutes time frames. Our Guest Experience team are able to place a reservation, alternatively you can make a booking online here

 

• Is the gym open, are there any restrictions ?

Yes, the gym will be open from 6am until 10pm daily. Access will be limited to 10 guests at a time with keys and towels available for collection at reception. Equipment or machines may be limited for social distancing purposes and we ask that all equipment be sanitised after each use

 

• Is the day spa open, are there any restrictions?

Aqua Day Spa is open Thu, Fri, Sat, Sun – at this stage. The aqua therapy and steam room are closed, treatments must be pre-booked here

 

• Is valet parking & porter services offered ? 

Yes, our team are committed to the highest level of cleanliness and will ensure they are sanitising before entering your vehicle, your room and handling your luggage.

 

• Is there contactless delivery of my in room dining?

Our team are committed to the highest level of sanitisation and ensuring your meal is delivered in the safest possible way. Contactless delivery will be available upon request.

 

• Will my room be made up every day, or can I chose the do not disturb for the duration of my stay?

For your safety and to minimise contact we do recommend servicing every second day, however daily servicing will still be available upon request. As always, you may opt for your room to remain unserviced for the duration of your stay. Additional amenities can be delivered on request, 24 hours a day

 

• Will the mini bar be stocked?

Minibars are in the room for all guests to enjoy

 

• Will room service still be 24 hours?

At this time we will be offering our In Room Dinning between the hours of 6:30am and 10:30pm

 

• Will my Accor Plus benefits be the same?

Yes, we are pleased to offer all Accor Plus benefits as previously offered

 

•What are the updated trading times of the restaurants, bars, day spa etc 

Noosa Beach House (Bar) 11am – late, 7 days per week. No bookings required.

Sofitel Breakfast by Noosa Beach House (Rest / Bar) 6.30am – 10.30am 7 days per week. Click here to book

Noosa Beach House Restaurant Peter Kuruvita. 5.30pm – late Thu / Fri / Sat. Click here to book

Waters Edge (Poolside) & Cabanas, 11am – 3pm, 7 days per week.Pool side service.

Noosa Wine Cellar. 11am – 5pm, Tuesday to Sunday

In Room Dining 6.30am – 10.30pm (Offering a “Terrasse Breakfast” option and all day resort menu)

Aqua Day Spa. Thursday – Sunday 10am -6pm. Click here to book

  • frequently-asked-questions
Book
Sofitel Noosa Pacific Resort
Book your stay

From   to

Room 1